Privacy Policy and Terms of Use

These membership terms and conditions apply to all use of the "ibao Official Online Shop" (including the help page, hereinafter referred to as "this site"), a service provided by ALINS INTERNATION LLC (hereinafter referred to as "our company"), by the members specified below.

The various regulations attached to the use of each service on this website constitute part of these terms and conditions, and all of these regulations are included in the Terms of Use.

Please be aware of changes to these terms and conditions

1. The Company may change these Terms and Conditions at any time without obtaining the consent of the Member, and the Member hereby agrees to this.

2. The changes in the preceding paragraph will be deemed to have been accepted by all members once they have been displayed on this website for one month.

Notice to members

1. In cases other than those involving changes to these Terms and Conditions, if the Company deems it necessary, the Company will notify Members of any necessary matters at any time.

2. The notice in the preceding paragraph will be deemed to have been notified to all members at the time it is displayed on this website.

About membership registration

You will need to register as a member to make purchases on this site.

Membership registration is free.

To log in, you will need the email address and password you entered when registering.

Personal information provided by members

When using this site, important personal information such as members' addresses, telephone numbers, and purchase history will be registered on the internet server. However, our company will manage this personal information appropriately and securely, and will not disclose it unless required by law.

* Charts and other data may be aggregated to the extent that individuals cannot be identified.

If we do not approve your membership registration

When we receive an application for membership, if we determine that the application is inappropriate, such as if a fictitious person is registered, if a third party other than the person is registered, or if the person has been expelled from membership in the past, we may not approve the membership.

Furthermore, even if a member has been approved, if it is discovered that the member falls into any of the above categories, the approval will be immediately revoked.

Any use other than personal use or commercial use is prohibited.

Members who use this site are prohibited from copying or diverting any information posted on this site to other purposes.

About the content

The content and business operations of this website provided by our company may be changed or discontinued without notice to members.

Furthermore, we do not guarantee any information provided by our company.

Service may be temporarily interrupted

1. If any of the following occurs, the Company may temporarily suspend the operation of this Site without prior notice to Members.

(a) When regular or emergency maintenance of the system of this site is carried out

(b) If the Site cannot be provided due to a fire, power outage, etc.

(c) If the provision of this website becomes impossible due to a natural disaster such as an earthquake, volcanic eruption, flood, or tsunami.

(d) If the provision of this site becomes impossible due to war, unrest, riots, civil unrest, labor disputes, etc.

(e) If the Company determines that a temporary suspension of the Site is necessary for operational or technical reasons.

2. Even if delays or interruptions in the provision of this site occur due to reasons other than those listed in the preceding paragraph, we shall not be liable for any damages suffered by members or other third parties as a result thereof.

Prohibitions

1. The following acts are prohibited on this site:

(a) Any act that infringes the copyright or other intellectual property rights of other members, third parties, or our company.

(b) Sending or writing harmful computer programs, etc.

(c) Any act that causes harm to a third party

(d) Using this site for commercial purposes

(e) Any act contrary to public order and morals.

(f) Any act that is linked to a criminal act.

(g) Any other act that violates laws and regulations.

2. If a member causes damage to a third party while using this site, the member shall resolve the matter at his/her own responsibility and expense and shall not cause any inconvenience or damage to our company.

3. We shall not be liable for any damages incurred by members as a result of using this site, and shall have no obligation to pay compensation for such damages.

4. If a member violates this article and causes damage to the Company, the Company may claim compensation for the damage suffered from the member.

Changes to member registration information

1. If there is a change in a Member's address, telephone number, or other information that has been notified to the Company, the Member must carry out the procedure for changing the registered information in the manner specified on this Site.

2. If a member suffers any disadvantage due to failure to notify the member in accordance with the preceding paragraph, the Company shall not be held responsible in any way.

3. Prohibition of Transfer Members may not transfer or allow a third party to use the rights they hold as members of this site, or sell, buy, sell, change the name, pledge, or use as security in any other way.

We may revoke your membership.

1. If a member falls under any of the following items, the Company may expel the member and revoke his/her membership status without any prior notice or warning to the member.

(a) If you make a false statement when registering

(b) If the entered information is tampered with.

(c) If the registered email address or password is used fraudulently

(d) If you interfere with the operation of this website

(e) If the Company's reputation is seriously damaged

(f) If the member is under guardianship and has not received the consent of the guardian.

(g) If the member significantly defaults on payment of the product price, etc.

(h) If a member fails to make any changes to their registered information and is unable to be contacted.

(i) If you violate any of these Terms and Conditions

(j) If the Company otherwise determines that the Member is inappropriate to be a Member.

2. If the Company suffers damages due to a Member falling under any of the items in the preceding paragraph, the Company may claim compensation for the damages suffered, regardless of whether or not the Member is expelled from the Site.

If you wish to cancel your membership

If you wish to cancel your membership, please contact our customer support and we will process the cancellation.

The service may be changed, suspended or stopped

1. The Company may change, suspend or terminate all services of this Site without notifying Members.

2. We shall not be liable for any disadvantage or damage suffered by members or third parties due to changes, interruptions, or suspension of the site's services.

Responsibilities other than the service content

We are not responsible for any transaction contracts or their fulfillment other than the sale of bag pillows, inner bags, and related products and services, which are services operated by us on this site.

We shall not be liable for any damages or disadvantages incurred by members or third parties arising from the provision or modification of any services other than those listed above, or for any other damages or disadvantages incurred by members or third parties arising from any of the services.

Responses and communications regarding product orders/shipping

1. When a registered member places an order for a product on this site, we will send an order confirmation email to the registered member to inform them that the order has been confirmed.

2. Please note that there may be cases where we are suddenly unable to procure the product you have ordered. In such cases, we will do our best to arrange for a replacement product.

3. When the product is shipped, we will also notify you of the shipment by sending you a shipping confirmation email.

Regarding the formation of the contract

The sales contract will be concluded when we send you an order confirmation email.

Compliance with payment terms and conditions

Members shall use PayPal, the payment method designated by our company, to use the services of this site.

Reception of inquiries

For inquiries regarding product sales on this site, please contact us at the address below.

"ibao Official Online Shop" Inquiry Desk

email:ibao_jp@ibaolovebags.com

*Reception hours: 10:00 AM - 5:00 PM. Closed during the New Year holidays.

Governing law and jurisdiction

All contracts relating to members' use of services are subject to Taiwanese law, all terms and conditions of our company, and the terms and conditions of each service provider.

In addition, if a dispute or litigation arises between a member and our company, the district court in our company's head office location shall be the court with exclusive jurisdiction of first instance.

Please be careful when managing your registered email address and password!

1. Members shall be solely responsible for the use and management of their registered email address and password.

2. The Company shall not be liable for any damages incurred by a Member as a result of the Member's registered email address or password being used by a third party, regardless of whether such damages were caused by the Member's willful or negligent actions. If a Member forgets his/her registered email address or password, the Member shall immediately notify the Company and follow the Company's instructions.

Furthermore, any use of this website using the registered email address and password will be deemed to have been made by the member in question.

Regarding the suspension of membership by our company

1. In the event that the Company deems it necessary to take emergency measures, the Member's membership may be suspended without the Member's consent, and the Member agrees to this in advance.

2. If the member is unable to use this website as a result of the measures taken by our company under the preceding paragraph and suffers damage as a result, our company shall not be held liable in any way.

Maintenance of communication equipment etc. is the responsibility of each individual.

Members shall prepare, at their own expense and responsibility, all communication equipment, communication lines, software, and other related equipment required to use this site. Furthermore, Members shall maintain their own terminals in good working order so as not to interfere with the service of this site.

The Company shall not be liable for any inability of a Member to receive Member Services due to a malfunction in the communication line or a malfunction in the Member's computer, etc.

Purpose of use of personal information

1. Purpose of Use

On this site, the purpose of collecting personal information (hereinafter referred to as personal information) from those who register as members is to use it to respond to and contact you regarding inquiries, distribute email newsletters, provide information from this site, and deliver purchased products.

2. Handling of Personal Information

This website will responsibly and strictly manage the personal information it collects, dispose of or delete it appropriately, and will not disclose it to third parties.

Please see our "Privacy Policy" for our personal information protection policy.

These Terms and Conditions stipulate the terms of use for services such as product purchases (hereinafter referred to as the "Services") on the ibao official online store (hereinafter referred to as the "Site") operated by ALINS INTERNATION LLC (hereinafter referred to as the "Company").

To use this service, customers must first confirm and agree to these terms and conditions before placing an order (hereinafter, customers who place an order are referred to as "orderers").

Article 1 (Scope of Application of These Terms)

These Terms and Conditions shall apply to all relationships between the Ordering Party and our Company regarding the use of this Service.

Article 2 (Handling of Personal Information)

Please check our privacy policy .

Article 3 (Purchase of Products)

If you wish to purchase a product through this service, you will confirm the delivery address and order details you have entered and registered, and then click the "Place Order" button to apply for the purchase of the product.

After the application in the preceding paragraph, a sales contract for the product will be concluded between the orderer and our company at the time when the orderer receives an email from our company confirming the order details.

The ownership of the ordered products will be transferred to the orderer when the orderer actually receives the products.

Risk of loss for the ordered products will pass to the orderer upon delivery of the products to the place designated by the orderer.

This service is intended for use within Japan.

Article 4 (Payment Methods)

[Payment method]

Our online store accepts the following payment methods:

• Credit card (VISA, Mastercard, American Express, JCB)

• Apple Pay

• Google Pay

• Shop Pay

• PayPal

*Depending on the order contents and amount, we may contact you to verify your identity. Please note that if we are unable to contact you using the registered contact information and identity verification cannot be completed, we may cancel your order.

[If you use PayPal]

You can pay securely via PayPal by creating a PayPal account and registering your credit card.

If we are unable to confirm payment due to the orderer's intentional or negligent actions, such as if the orderer makes a payment using a method other than the one specified by our company, we shall not be liable for any damages suffered by the orderer or other third parties.

The purchaser must comply with the terms of the purchaser's own contract with PayPal.

In addition, if any dispute arises between you and PayPal regarding the use of your PayPal account, you must resolve it yourself.

Article 5 (Termination of contract by the Company)

After a sales contract for a product sold through the Service has been concluded, if any of the following events occur, the Company may cancel the sales contract by notifying the Orderer individually.

- If the orderer has engaged in fraudulent or inappropriate behavior in relation to the use of this service (such as placing a large number of orders or canceling a large number of orders that exceed the bounds of common sense).

・If there is a violation of these terms and conditions

- When the orderer cannot confirm receipt due to refusal to receive the item or mid- to long-term absence

- If any false facts are found in the registration information provided by the orderer.

- When it becomes impossible to deliver the product due to reasons not attributable to our company.

- When it is discovered that the person placing the order is a member of an organized crime group, an organization or person related to an organized crime group, or other anti-social forces.

- If a system error related to this site makes it difficult to fulfill the sales contract.

Article 6 (Shipping address, returns, etc.)

・Product delivery is limited to within Japan. If you wish to ship overseas, please contact customer support separately.

- Once the order is confirmed (the sales contract is concluded), the orderer cannot cancel the order for their own reasons.

・We cannot accept cancellations or returns unless the cause is our fault, such as a defective product.

For details on returns and exchanges, please refer to the Specified Commercial Transactions Act .

If you refuse to accept the item for your own reasons, we will charge you the product price and round-trip shipping fees.

If there is any problem with the quality of the product, please contact customer support within 2 days of receiving the product.

Article 7 (Prohibited matters)

We prohibit the Orderer from engaging in the following actions when using the Service:

- Sending or registering false information when using or registering for this service

- Any act that causes or may cause inconvenience or damage to other customers, third parties other than other customers, or our company

- Any act that infringes or may infringe the copyright or other intellectual property rights, portrait rights, personal rights, privacy rights, publicity rights, or other rights of other customers, third parties other than other customers, or our company.

- Registering information that contains false or misleading content

・Any act that is contrary to public order and morals, or that is likely to be contrary to public order and morals

- Criminal acts and related acts

-Commercially using information obtained through this service

・Acts of transferring or exercising rights held by the orderer to a third party

- Excessively canceling orders or returning products

・Any action that may interfere with the operation of our services

・Any act that violates or may violate laws and regulations

- Any other act that the Company deems inappropriate

Article 8 (Suspension and/or Termination of the Service)

In any of the following cases, we may temporarily suspend, discontinue, stop or change all or part of the Service without prior notice to or consent of the Orderer.

・In the case of regular or emergency maintenance of the computer system (hereinafter referred to as the "System") used to provide the Service

- When system operation becomes difficult due to system malfunction, unauthorized access by a third party, computer virus infection, etc.

・In the event of a fire, earthquake, flood, lightning strike, heavy snow, or other natural disaster.

- When it becomes difficult to continue the Service due to a power outage or other reasons.

- Any other cases where the Company determines that it is necessary to suspend or terminate the system due to unavoidable circumstances.

- We shall not be liable for any damages suffered by the orderer or third parties due to the suspension or discontinuation of this service.

Article 9 (Changes to these Terms)

The Company may change all or part of these Terms as necessary. In such cases, the Company will notify the Orderer of the content of the revised Terms and the effective date thereof by displaying the content of the revised Terms and the effective date thereof on the Service or on the Company's website, or by notifying the Orderer in a manner determined by the Company, within a period appropriate to the content of the changes.

The revised Terms and Conditions shall come into effect on the effective date, and if the Orderer continues to use the Service after the Terms and Conditions have been revised, the Orderer shall be deemed to have agreed to the revised Terms and Conditions.

Article 10 (Intellectual Property)

The copyrights, trademarks, and other intellectual property rights and portrait rights contained in the content and information of this Service belong to our company or a third party that has granted our company permission to use them.

Regardless of the purpose, if it is discovered that an orderer has made unauthorized duplication, unauthorized reproduction, or other unauthorized secondary use of the content, or any other act prohibited by laws and regulations, including domestic and international copyright laws, the Company will immediately take legal action.

If any dispute arises between the orderer and a third party due to violation of the provisions of this article, the orderer shall resolve it at his/her own responsibility and expense and shall not cause any damage to our company. Furthermore, in the unlikely event that our company suffers any damage, the orderer shall compensate for all such damage.

Article 11 (Changes to Service Content, etc.)

The Company may change the content of the Service without notifying the Orderer. Such changes will be announced by means that the Company deems reasonable.

Article 12 (Compensation for damages)

If the Orderer causes damage to the Company or a third party in connection with these Terms, the Service and/or the Site due to reasons attributable to the Orderer, the Orderer shall compensate the Company and the third party for all damages (including, but not limited to, court costs and attorney's fees).

Article 13 (Disclaimer)

Regarding the use of this service, the content,
We do not guarantee the completeness, accuracy, usefulness, or any other aspects of the information.

We shall not be liable for any damages suffered by the Orderer or related third parties arising from the use of this Service or from the inability to use this Service, except as expressly provided in these Terms and Conditions or other provisions, or where such damages arise from our willful or gross negligent breach of contract or tort.

Article 14 (Restrictions on Use)

If any of the following applies to an Orderer, we may restrict the Orderer from using all or part of the Service without prior notice to the Orderer.

・If the orderer violates any of the provisions of these Terms and Conditions

・If there is a default in payment obligations such as fees.

- If there is no response to our contact for a certain period of time

- Any other reason that the Company determines that use of the Service is inappropriate.

Article 15 (Exclusion of Anti-Social Forces)

The Orderer represents and warrants that the following matters are true and valid now and in the future:

・You are not a member of an anti-social force

- You are not in a relationship that is deemed to be an unfair use of anti-social forces, such as for the purpose of obtaining wrongful benefits for yourself or a third party, or for the purpose of causing damage to a third party.

・Not providing funds or benefits to anti-social forces

- Do not make violent demands, unreasonable demands that exceed legal responsibility, threatening words or actions, or violent acts, either by yourself or through a third party.

Article 16 (Other)

Other companies' websites, etc. (hereinafter referred to as "Linked Sites, etc.") that Orderers access from this Site are operated and managed at the responsibility of the operators of the respective Linked Sites, etc., and we shall not be liable for any damages incurred by Orderers arising from or in connection with the use of Linked Sites, etc.

We take great care in selecting linked sites, but if an orderer uses these linked sites, they do so at their own risk and must agree to the policies, terms, etc. regarding the "handling of personal information" of each linked site before using them.

We are not responsible for any damages incurred by customers arising from or in connection with the use of linked sites, etc.

Article 17 (Governing Law)

The official text of this Agreement is in Chinese and is governed by the laws of Taiwan.

Article 18 (Agreed Jurisdiction Court)

In the event that litigation becomes necessary between the orderer and our company regarding this service, the district court in our company's head office location shall be the court with exclusive jurisdiction of the first instance.

Introduction

ALINS INTERNATIONAL LLC (hereinafter referred to as "our company") recognizes the importance of personal information (information that can identify a specific individual) entrusted to us by our customers, and declares that we will handle such information appropriately in accordance with applicable laws and regulations, national guidelines, and other standards. We have also established the following personal information protection policy, which we will implement in order to strive to further improve and develop our services in a healthy and safe manner.

Scope of handling of personal information

The handling of personal information applies when you purchase products, contact us, subscribe to our email newsletter, etc. through our website.

Personal information collected when you use our website will be managed in accordance with our policy on handling personal information.

Purpose of use of personal information

In addition to providing the Service, we may use the personal information and order information (including information about your order history) collected from you for the purposes set out in the following items.

We will not use your personal information for any purpose other than providing this service or for the purposes set out below.

(1) When introducing our products and services to customers

(2) When we process orders, confirm order details, or make changes on behalf of customers.

(3) When responding to inquiries from customers

(4) To request customers to provide their opinions and feedback regarding our services.

(5) To use the information for purposes for which the Company has separately contacted the customer and obtained individual consent.

(6) To create statistical data categorized by customer attributes (age, address, etc.)

(7) To provide and display information and services that match the preferences of each customer.

Regarding the safe management of personal information

In order to ensure the accuracy and safety of personal information, we will take reasonable safety measures to manage access to personal information, restrict the means of taking it out, and prevent unauthorized access, leakage, loss, destruction, falsification, etc. In the unlikely event that an accident involving personal information, such as a leakage, occurs, we will promptly take appropriate measures, including measures to prevent recurrence.

Regarding the entrustment of personal information

We may entrust business to a third party to the extent necessary to achieve the stated purpose of use. In such cases, we will properly manage and supervise the outsourced party.

(These subcontractors include shipping companies, printing companies for sending direct mail, and collection companies for unpaid product payments.)

Disclosure of personal information to third parties

We will not provide or disclose personal information to third parties such as other businesses or individuals without the permission of the individual, except in the following cases:

(1) When the individual has given consent to provide information

(2) When disclosure is requested by a public institution such as a government agency in accordance with laws and regulations

(3) When disclosing personal information to business partners related to the operation of this site.

However, in this case, the information disclosed will be limited to the extent necessary, and the recipient will be obligated to manage the personal information through contracts or other means.

Cookies

A cookie is a piece of data stored on your hard drive that contains information about you. Usage of a cookie is in no way linked to any personally identifiable information on our site. If you reject cookies, you may still use our site.

This site uses cookies on product detail pages and in the shopping cart. If you reject cookies, the shopping cart will not function. Our store does not use cookies for the purpose of collecting unnecessary information. If you are purchasing in cart format (not just at our store), we recommend that you enable cookies in your browser's settings.

Cookies are not used for any purpose other than displaying the cart and your own purchase history, so if you wish to purchase using the cart format, please enable the cookie settings in your browser.

Some pages on our website use cookies to collect access logs to help improve the usability of the website, and to make it even more convenient for customers to use the website by eliminating the need to enter personal information when they return to the website.

Other online privacy concerns

(1) Please be aware that if you voluntarily disclose personal information on the Internet, such as on a bulletin board or other publicly accessible site, that information may be collected and used by other users. If you disclose your email address, you may receive unwanted messages based on the information posted there. You must be aware that you are posting information at your own risk.

(2) Third-party sites and services accessible through this website, or companies that collect personal information through sweepstakes, sales promotions, etc., have their own privacy and data collection regulations that are independent of our company. We do not assume any obligation or responsibility for the regulations or activities of these independent third parties.

Changes and notifications regarding the handling of personal information

We may change the contents of this Personal Information Handling Policy due to business needs, the enforcement of new laws and regulations, amendments to existing laws and regulations, or other circumstances.

These terms and conditions may be changed without prior notice. If any changes are made, they will be posted on this website.

Please check the latest information on this page when using the service.

If you have any requests or questions regarding the handling of personal information, retained personal data, etc., please contact us at the address listed below.

Personal information manager and disclosure, correction, and deletion

The affiliation and contact details of the administrator of members' personal information, as well as the contact details for members who wish to disclose, correct, or delete their own personal information, are shown below.

If you wish to disclose, correct, or delete your personal information, please contact us by phone or email. Please note that we will need to verify your identity when you contact us.

Contact information regarding the Personal Information Protection Policy

Seller: ALINS INTERNATIONAL LLC

Representative: Teiyasu Zhou

Address: 476-0003, Aichi Prefecture, Tokai City, Araocho, Terashita 29-1, Japan

Phone number: +81-50-5527-8287

Email address: info@ibaolovebags.com

Company name: ALINS INTERNATIONAL LLC

Representative name: Masahiko Takei

Address of base of operations: 29-1 Terashita, Araocho, Tokai City, Aichi Prefecture

Phone number: 070-9258-7036

Email address: info@ibaolovebags.com

Sales price:

Required fees other than the product price:

The product price already includes sales tax and shipping costs, and there are no other costs associated with the product.

Payment method and payment period: [Payment method]

Our online store accepts the following payment methods:

⚫︎ Credit card (VISA, Mastercard, American Express, JCB)

⚫︎ Apple Pay

⚫︎ Google Pay

⚫︎ Shop Pay

⚫︎ PayPal

*Depending on the order contents and amount, we may contact you to verify your identity. Please note that if we are unable to contact you using the registered contact information and identity verification cannot be completed, we may cancel your order.

[If you use PayPal]

You can pay securely via PayPal by creating a PayPal account and registering your credit card.

Product delivery time:

Rakuten warehouse shipping

[Timing of product shipping]

If there is no particular specification and the product is in stock at the warehouse

Prepayment (e.g. bank transfer)

We will ship your order within 2 business days after confirming your payment.

Payments other than those listed above (e.g. credit card)

Once your order is confirmed, it will be shipped within 2 business days.

*In the case of prepayment, the estimated delivery date may change depending on the timing of payment.

Out of stock in warehouse, special products, custom-made products, etc.

[Product delivery and shipping period]

Once the item has arrived at the Rakuten Japan warehouse, it will be shipped from the Rakuten Japan warehouse.

Due to cross-border shipping, it will take at least 7-14 days for your order to arrive.

Delivery may take longer during special holidays such as Golden Week, summer holidays, and New Year's holidays, or depending on the delivery area.

Delivery method of the product: Shipping of the product

Our products vary in shipping time and flow depending on the inventory status and product.

All shipments are shipped from the Rakuten warehouse and will be shipped in accordance with Rakuten warehouse regulations.

We will send it via Japan Post.

Courier: Japan Post (shipped from Rakuten warehouse)

Delivery service name: Yu-Pack

Delivery is only available within Japan.

Delivery services may not be available in some remote islands or areas.

If you would like to ship outside of Japan, please contact customer support.

[About pre-order items]

Depending on the release date, we may not be able to deliver on the desired delivery date.

Depending on the release date, shipping may take longer than normal products.

Pre-order items cannot be shipped together with regular items.

[Shipping costs]

Product prices include consumption tax and shipping fees.

There are no additional costs other than the product price.

Returns, Defective Products, and Cancellations:

[Recognition and handling of defective products and order errors]

1. Regarding defective products: This refers to defects in the manufacturing or packaging process, such as incorrect color, damage, breakage, or dirt. However, this does not include damage to the outer packaging. If you discover a defective product within 48 hours of receiving it, even if it is new and unused, please contact our customer support via email or LINE and send us a photo of the defect. We will do our best to replace the product as soon as possible. Please note that after 48 hours, we will only be able to provide replacements. To return a defective product, please contact our customer support and send it to the return address via Yu-Pack (Japan Post Co., Ltd.) with cash on delivery. Please note that we may not be able to accept returns sent by any method other than Yu-Pack.
2. Regarding customer order errors: If the product you received does not fit your bag due to a customer order error, we will only accept exchanges. Please contact customer support within 48 hours of receiving the product and inform them of the design style of the product you wish to exchange. Following the instructions of customer support, the purchaser must return the product to the specified return address in Japan, prepaid shipping. Please note that we will not be able to accept the product if it is sent cash on delivery. Once we receive the product and confirm that it is new, unused, and without defects, we will immediately ship the replacement product. Please note that the shipping costs will be borne by the customer.

[We cannot accept returns/exchanges for the following reasons]

⚫︎ Returns due to refusal to accept

⚫︎ Return/exchange of products with tags removed

⚫︎ Return/exchange of a single-use product

⚫︎ Return/exchange of products damaged or soiled by the customer

⚫︎ 7 days or longer after delivery

Return/exchange of expired products

⚫︎ Returns due to customer convenience (If the product you received does not fit your bag due to a customer ordering error, we can only accept exchanges)

[Notes when returning or exchanging defective products]

Please contact customer support in advance to inform them that you wish to return or exchange the product, and then ship the product cash on delivery to the address specified by our company within 48 hours.

Please be sure to send the item to the return address via Yu-Pack (Japan Post Co., Ltd.) with cash on delivery.

Please note that we may not be able to accept returns sent using methods other than Yu-Pack.

To avoid vibration during transportation, do not use packaging that is too large.

When returning the product, please ensure that it is new, unused, clean and in good condition, and include the shipping receipt.

Return period:

Returns and exchanges

[We will accept returns and exchanges for the following reasons]

⚫︎ If the product is defective, it can be returned or exchanged.

⚫︎ If a customer makes an order error (ordering the wrong product) [Only exchanges are possible] *Please see below for how to recognize and handle defective products and order errors.

[Recognition and handling of defective products and order errors]

1. Regarding defective products: This refers to defects in the manufacturing or packaging process, such as incorrect color, damage, breakage, or dirt. However, this does not include damage to the outer packaging. If you discover a defective product within 48 hours of receiving it, even if it is new and unused, please contact our customer support via email or LINE and send us a photo of the defect. We will do our best to replace the product as soon as possible. Please note that after 48 hours, we will only be able to provide replacements. To return a defective product, please contact our customer support and send it to the return address via Yu-Pack (Japan Post Co., Ltd.) with cash on delivery. Please note that we may not be able to accept returns sent by any method other than Yu-Pack.
2. Regarding customer order errors: If the product you received does not fit your bag due to a customer order error, we will only accept exchanges. Please contact customer support within 48 hours of receiving the product and inform them of the design style of the product you wish to exchange. Following the instructions of customer support, the purchaser must return the product to the specified return address in Japan, prepaid shipping. Please note that we will not be able to accept the product if it is sent cash on delivery. Once we receive the product and confirm that it is new, unused, and without defects, we will immediately ship the replacement product. Please note that the shipping costs will be borne by the customer.

[We cannot accept returns/exchanges for the following reasons]

⚫︎ Returns due to refusal to accept

⚫︎ Return/exchange of products with tags removed

⚫︎ Return/exchange of a single-use product

⚫︎ Return/exchange of products damaged or soiled by the customer

⚫︎ Returns/exchanges for products that have been received within 7 days or longer

⚫︎ Returns due to customer convenience (If the product you received does not fit your bag due to a customer ordering error, we can only accept exchanges)

[Notes when returning or exchanging defective products]

Please contact customer support in advance to inform them that you wish to return or exchange the product, and then ship the product cash on delivery to the address specified by our company within 48 hours.

Please be sure to send the item to the return address via Yu-Pack (Japan Post Co., Ltd.) with cash on delivery.

Please note that we may not be able to accept returns sent using methods other than Yu-Pack.

To avoid vibration during transportation, do not use packaging that is too large.

When returning the product, please ensure that it is new, unused, clean and in good condition, and include the shipping receipt.

[Refund method]

We cannot accept cancellations, returns or exchanges due to customer convenience under any circumstances.

For defective products that you do not wish to exchange, please contact customer support.

After confirmation, the amount will be refunded in the following ways:

If you paid by credit card, the refund will be credited to your credit card account. The actual refund date and time will depend on the processing by each card company.

If you paid with PayPal, we will refund your payment to your PayPal account.

The time it takes for the refund to be reflected will depend on the processing status of PayPal.

Shipping costs for returns/exchanges In the event of a product exchange due to customer reasons, such as a customer ordering error, the customer will be responsible for the shipping costs incurred when returning the product to us, so please be sure to return it prepaid. Please also note that the shipping costs for shipping the new replacement product will also be borne by the customer. In addition, we will cover the shipping costs when returning a defective product.

[About cooling off]

Under the Specified Commercial Transactions Act, sales on this website are not subject to the cooling-off period. The cooling-off period is a system designed to protect customers from forced sales, such as door-to-door sales. However, this system does not apply to mail-order sales, which customers can fully consider at their own discretion.

If you are unable to receive your product:

Regarding failure to receive the product and redelivery: If you are not available to receive the product at the time of delivery, the package we sent will be stored by the delivery company for 7 days. If you contact us within 7 days, we can redeliver the product. If 7 days have passed, the package will be returned to us, but please note that you will be responsible for the shipping costs to resend the product after it has been returned.

Refund Policy:

Returns and exchanges

[We will accept returns and exchanges for the following reasons]

⚫︎ If the product is defective, it can be returned or exchanged.

⚫︎ If a customer makes an order error (ordering the wrong product) [Only exchanges are possible] *Please see below for how to recognize and handle defective products and order errors.

[Recognition and handling of defective products and order errors]

1. Regarding defective products: This refers to defects in the manufacturing or packaging process, such as incorrect color, damage, breakage, or dirt. However, this does not include damage to the outer packaging. If you discover a defective product within 48 hours of receiving it, even if it is new and unused, please contact our customer support via email or LINE and send us a photo of the defect. We will do our best to replace the product as soon as possible. Please note that after 48 hours, we will only be able to provide replacements. To return a defective product, please contact our customer support and send it to the return address via Yu-Pack (Japan Post Co., Ltd.) with cash on delivery. Please note that we may not be able to accept returns sent by any method other than Yu-Pack.
2. Regarding customer order errors: If the product you received does not fit your bag due to a customer order error, we will only accept exchanges. Please contact customer support within 48 hours of receiving the product and inform them of the design style of the product you wish to exchange. Following the instructions of customer support, the purchaser must return the product to the specified return address in Japan, prepaid shipping. Please note that we will not be able to accept the product if it is sent cash on delivery. Once we receive the product and confirm that it is new, unused, and without defects, we will immediately ship the replacement product. Please note that the shipping costs will be borne by the customer.

[We cannot accept returns/exchanges for the following reasons]

⚫︎ Returns due to refusal to accept

⚫︎ Return/exchange of products with tags removed

⚫︎ Return/exchange of a single-use product

⚫︎ Return/exchange of products damaged or soiled by the customer

⚫︎ Returns/exchanges for products that have been received within 7 days or longer

⚫︎ Returns due to customer convenience (If the product you received does not fit your bag due to a customer ordering error, we can only accept exchanges)

[Notes when returning or exchanging defective products]

Please contact customer support in advance to inform them that you wish to return or exchange the product, and then ship the product cash on delivery to the address specified by our company within 48 hours.

Please be sure to send the item to the return address via Yu-Pack (Japan Post Co., Ltd.) with cash on delivery.

Please note that we may not be able to accept returns sent using methods other than Yu-Pack.

To avoid vibration during transportation, do not use packaging that is too large.

When returning the product, please ensure that it is new, unused, clean and in good condition, and include the shipping receipt.

[Refund method]

We cannot accept cancellations, returns or exchanges due to customer convenience under any circumstances.

For defective products that you do not wish to exchange, please contact customer support.

After confirmation, we will refund the amount in the following ways:

If you paid by credit card, the refund will be credited to your credit card account. The actual refund date and time will depend on the processing by each card company.

If you paid with PayPal, we will refund your payment to your PayPal account.

The time it takes for the refund to be reflected will depend on the processing status of PayPal.

Shipping costs for returns/exchanges In the event of a product exchange due to customer reasons, such as a customer ordering error, the customer will be responsible for the shipping costs incurred when returning the product to us, so please be sure to return it prepaid. Please also note that the shipping costs for shipping the new replacement product will also be borne by the customer. In addition, we will cover the shipping costs when returning a defective product.

[About cooling off]

Under the Specified Commercial Transactions Act, sales on this website are not subject to the cooling-off period. The cooling-off period is a system designed to protect customers from forced sales, such as door-to-door sales. However, this system does not apply to mail-order sales, which customers can fully consider at their own discretion.

[If you are unable to receive your product] Regarding if you are unable to receive your product and redelivery: If you are unable to receive your product due to your absence at the time of delivery, the package we sent will be stored by the delivery company for 7 days. If you contact us within 7 days, we can redeliver it. If 7 days have passed, the package will be returned to us, but please note that you will be responsible for the shipping costs to resend the product after it has been returned.